We want you to be satisfied with the products you’ve purchased from our store. Therefore, we offer the possibility to exchange or return your order within 7 days after receiving the product at your address.

Exchanges

Exchanges If you wish to exchange the product for a different model, color, or size, follow the instructions below:

1. The product must be in perfect condition and without any signs of use, meaning it should be in the same condition as when you received it.
2. Send an email to [email protected], providing your full name, order number, and the reason for the exchange.
3. Await our response with instructions and the postage label for you to send the product back at no additional cost.

Note: Promotional products cannot be exchanged.

Returns

Returns If you’ve changed your mind and want to return the product, follow these instructions:

1. Send an email to [email protected], providing your full name, order number, and the reason for the return.
2. Await our response with instructions and the postage label for you to send the product back at no additional cost.

Involuntary Returns by Shipping Services

If the package is returned to us due to an incorrect address or recipient absence, the re-shipping cost will be borne by the customer. In such cases, we’ll contact you to confirm the delivery address and request payment for the shipping.

Questions

If you have any questions about our exchange and return policy, please feel free to contact us via email at [email protected].