Here are the answers to the main questions about our orders, deliveries, and policies. If you still need help, feel free to contact our customer service team.

How can I track my order?

You can check all the details of your order directly through your account on our website:

• Go to the MY ACCOUNT page.
• Log in.
• Click on the My Orders tab.
• After the order has been shipped, you will find the tracking code.

Why was my order canceled?

• Credit Card Payment: Check if you have enough credit available, if the card details are correct, and if your card provider authorized the transaction.
• Security Check: If there are any discrepancies (eg, the cardholder's name is different from the order), the order will go through a security review conducted by our partner company.

How can I request an exchange or return for my purchase?

Detailed information about exchanges and returns can be found on our dedicated page: Exchanges and Returns .

I didn't receive my order. What should I do?

• Check if your order is still within the estimated delivery timeframe.
• Consult the tracking code (if the shipment was via Correios).
• If your order is waiting for pickup at a Correios branch, visit the location with your tracking code and a valid ID.
• If the delivery timeframe has been exceeded and there is no clear information, please contact our customer service team.