At Weedz® , your satisfaction is our priority. That's why we guarantee a simple, fast and transparent Exchange and Return process.

How to make an exchange

Before requesting your exchange, please check that the order meets the following conditions:

• The maximum period to request an exchange is 7 calendar days after receiving the order.
• The product must be in perfect condition and without signs of use, that is, in the same conditions as when you received it.
• We do not exchange items purchased on sale.

To start your request, access the link below and fill in the requested information:

useweedz.troque.app.br

Step by step exchange:

1. After approval of the request, you will receive a Postage Authorization in your email for free shipping via the Post Office.
2. Pack the product in a box or secure envelope, ensuring that there are no signs of use .
3. Post it at a post office.

After receiving the product, it will undergo an internal analysis within a period of up to 3 business days . If approved:

• A gift voucher for the exchange value will be issued so you can make a new purchase in the store.
• The gift card is valid for 1 year and can only be used on our official website: www.useweedz.com.br

Defective products

If you identify any manufacturing defect in the product, follow the instructions below:

• Within 7 days after receipt: Access the link and fill in the information: useweedz.troque.app.br
• After 7 days: Contact our customer service team directly through our official channels.
  

Analysis process for defective products:

1. The product will be analyzed upon receipt.
2. If the manufacturing defect is confirmed , a gift voucher will be issued for a new order in our store.
3. If misuse of the product is found, it will be returned to the customer and the reshipping costs will be charged.
   

Return due to regret

If you wish to return the product due to withdrawal or regret , you have up to 7 calendar days after receipt to make the request.

Access the link below and fill in the requested information:

useweedz.troque.app.br

Step by step for return:

1. A Postage Authorization will be sent so that you can make the return free of charge.
2. Make sure the product shows no signs of use .
3. After receiving and approving the analysis, we will proceed with the refund of the amount paid .
   

Refund methods:

• Credit card: The refund will be made directly to the invoice.
• PIX: You will be asked for your CPF and bank details to make the refund.

The deadline for making the refund is up to 5 business days .

If you need help or have any questions, please contact our support team. We’re here to make sure your experience with Weedz® is always the best!

This Exchange and Return Policy is in accordance with Brazilian Legislation, in particular, the Civil Code (Law 10.406/02), the Consumer Defense Code (Law 8.078/90) and the General Data Protection Law (Law 13.709/18).